Customer complaints

Markel is committed to providing a high quality and professional service and to maintain fair outcomes for our customers at all times. If you are dissatisfied or have any complaints about your policy or the handling of a claim you should, in the first instance, contact Laura Crowley on the following details:

By telephone: +44 (0)20 7953 6020


Write to:

  • Legal, Regulatory and Compliance
  • Markel International
  • 20 Fenchurch Street
  • London
  • EC3M 3AZ

Markel International provides insurance via two separate insurance companies; Markel International Insurance Company Limited (MIICL) and Markel Syndicate Management Limited (MSM) which manages Lloyd’s Syndicates 3000 and 1400.

Please click on the insurance company below that your policy was issued from in order to find the correct Complaints Procedure:

If you require any help in finding this information, please do not hesitate to contact either your broker or Laura Green on the details above.