As the number of global Coronavirus (COVID-19) cases continues to rise and media coverage intensifies, our priorities are the safety of our employees, the continuation of business operations and the service we provide to you and your customers.
At Markel, we believe you should Expect More from your insurance partner and we are standing by this commitment at this challenging time by providing services, information and guidance to help you and your clients to navigate this unprecedented situation.
Markel Canada’s Business Continuity Plan has been implemented and facilitates business as usual to the extent possible. We have significant remote working capabilities with an aim to maintain the availability of our teams during customary operating hours by telephone, email and videoconferencing.
To visit Lloyd’s COVID-19 information hub and learn more about their response, please click here.
Claim Response
We remain in close contact with our third party vendors, where engaged, and have ensured they have comprehensive Business Continuity Plans in place. Our claim notification contact information and processes remain unchanged. For further information or to report a claim, please contact the Markel Canada Claim team by email at canadaclaims@markel.com, by telephone at (416) 601 1133, or in the event of an after-hours emergency at (877) 243 2875.
Your Markel Canada team remains committed to our mutual customers and to minimizing any disruptions to their, your and our operations. Your team remains accessible with the same contact information as previously. In the event that a particular team members whom you are trying to reach is unavailable, their voicemail and email will clearly indicate other individual(s) available to help you.
This is an unusual and unprecedented time. With consideration, thoughtfulness and care for each other we look forward to demonstrating our industry’s resilience and continuing provide valuable services to the public.